FAQS
Product Questions
Shadow Foam is the ultimate customisable foam for organising tools, tech and much more!
Like many things in life, practice makes perfect. We have many happy customers who create fantastic foam liners to a very high standard. You can find tutorials on our How-To page
Absolutely, we offer custom sizes that you can find at our custom size page
It is recommended to cut finger pulls to be able to lift items out of the liner. You can use our stencil set to help with making them.
This is quick and easy, but should be done safely. Watch the video linked here for best practice.
Shadow Foam is CNC friendly. Our friends at Ooznest have put together a video here.
Yes you can! We offer sample packs available to order here
Yes, you can flip over your sheet to get a colour surface. Our foam is reversible!
Unfortunately we do not offer a cutting service, we only provide the blank sheets.
Yes, please visit section 9 of the Terms and Conditions for a breakdown for each product.
Unless otherwise stated coupons can be used for all products.
Yes you can, watch out video on how we do it here
Order and Shipping Questions
All orders have free next day UK shipping (if ordered before 1pm)
We ship Shadow Foam worldwide. We have multiple courier rates built into our checkout system. Simply select your country at checkout for a shipping price.
All standard sheet orders are despatched the same day (before 1pm) – Custom orders can take 3-4 working days to manufacture. Please see full shipping details here.
If you need to make changes or cancel an order then get in contact with us via phone, email or through our live chat.
We accept returns of any standard sheets as long as the order is in mint condition. We do not accept returns on custom size orders. Shadow Foam is not liable for postage for returns.
You can track your order progress here: www.shadowfoam.com/track-my-order
We do offer trade accounts. If you wish to register for one, please create an account with us first. Then on your “My Account” page, select “Request Trade Account” and fill in the form. We’ll get back to you with some extra details ASAP.
Get in contact with us
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