fbpx

Frequently Asked Questions

Shadow Foam is the ultimate customisable foam, offered in two grades: Original and Easy Peel.

If you want to know the difference between our two grades, you can find all the info you need here.

Like many things in life, practice makes perfect. We have many happy customers who create fantastic foam liners to a very high standard. With each order we supply a free cutting pack that contains instructions detailing how to cut the foam correctly.

It is! Easy Peel is a multilayered foam that can just be cut and peeled to achieve a great looking foam liner.

Absolutely, we offer custom sizes that you can find at our shop

Not with Shadow Foam Original as it is soft enough to not require them. However, with Easy Peel it is recommended to cut finger pulls to be able to lift items out of the liner. You can use our stencil set to help with making them.

This is quick and easy, but should be done safely. Watch the video linked here for best practice.

Shadow Foam is CNC friendly. Our friends at Ooznest have put together a video here.

Yes you can! We offer sample packs available to order here

The free items are calculated prices inc. VAT

Easy Peel offers colours in both top and base colour styles. Original only offers surface colours.

Unfortunately we do not offer a cutting service, we only provide the blank sheets.

Yes, please visit section 9 of the Terms and Conditions for a breakdown for each product.

Order and Shipping Questions

We have a built in quoting system to our checkout. Please add your items to the basket, then select “Send me a quote” at checkout. You will receive an email with a PDF invoice.

Any overs over £20 have free next day shipping

We ship Shadow Foam worldwide. We have multiple courier rates built into our checkout system. Simply select your country at checkout for a shipping price.

All standard sheet orders are despatched the same day (before 1pm) – Custom orders can take 3-4 working days to manufacture. Please see full shipping details here.

If you need to make changes or cancel an order then get in contact with us via phone, email or through our live chat.

We accept returns of any standard sheets as long as the order is in mint condition. We do not accept returns on custom size orders. Shadow Foam is not liable for postage for returns.

You can track your order progress here: www.shadowfoam.com/track-my-order

Get in contact with us

There are plenty of ways to get in touch with us. You can email us at [email protected], use our live chat, or call us on 0808 168 2878

Our office hours are Mon-Fri 9am to 5pm